For professionals
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Hi- Its all sorted- Maybe a glitch with the new update
Posted: Saturday 25th of March 2023 02:02 AM Last reply: Saturday 25th of March 2023 08:27 AM
RE: Lost Plans and not Saving new Plan
Subscriber name
8 1
Hi Nick, please use the contact us form or email in to shoot@shootgardening.com with details of your plan (e.g. garden name, email on the account, etc). We will investigate for you.
Posted: Sunday 19th of March 2023 12:19 PM Last reply: Sunday 19th of March 2023 12:20 PM
8 1
All previous garden Planner plans are not loading and when I tried to start a new Plan the plan saved but when re-starting the Planner the plan had disappeared. Is there a fix to this? Have I lost all my work.
Posted: Wednesday 15th of March 2023 11:33 PM Last reply: Saturday 25th of March 2023 01:52 PM
Re: AutoCAD - JPEG - Shoot
Garden Designer
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Hi James,
Ben here from Shoot. Please may you email us the Pdf you're importing into the Shoot planner? If you can send it to shoot@shootgardening.co.uk we can see what may be going on.
Here's a short video (5 min) going through the steps of importing an image, which we'd recommend you watch: https://vimeo.com/665626393
We find that the best site to convert a Pdf to Jpeg is this: https://smallpdf.com/pdf-to-jpg
Either way, please email us the image and we can take a look.
Many thanks,
Ben
Ben here from Shoot. Please may you email us the Pdf you're importing into the Shoot planner? If you can send it to shoot@shootgardening.co.uk we can see what may be going on.
Here's a short video (5 min) going through the steps of importing an image, which we'd recommend you watch: https://vimeo.com/665626393
We find that the best site to convert a Pdf to Jpeg is this: https://smallpdf.com/pdf-to-jpg
Either way, please email us the image and we can take a look.
Many thanks,
Ben
Posted: Wednesday 1st of March 2023 12:39 PM
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107 1
We use AutoCAD, and we've accepted the process of getting a workable JPEG of the plan out. But when we insert that into Shoot, the quality of the lines really deteriorates. How is everyone dealing with that? To demonstrate, please see attached: PDF, JPEG and what it looks like in desktop Shoot.
It's hard to work with such a grainy image, so would be great if anyone's found a work around this?
It's hard to work with such a grainy image, so would be great if anyone's found a work around this?
Posted: Wednesday 1st of March 2023 11:32 AM Last reply: Wednesday 8th of January 2025 01:05 PM
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Hi Karen, Merry Christmas and Happy New Year. The team will be back at work on Tuesday, 3rd January. We can certainly help you with the best options for you and your clients.
Please email us at shoot@shootgardening.co.uk with your contact telephone number and we can talk you through the best approach.
Or please register for one of our upcoming demo webinars for garden designers to show you the current (and soon cutting-edge new) Shoot. The next webinar is on 4th January 2023 at 10am. Hope to see you there!
Best wishes, Ben
Please email us at shoot@shootgardening.co.uk with your contact telephone number and we can talk you through the best approach.
Or please register for one of our upcoming demo webinars for garden designers to show you the current (and soon cutting-edge new) Shoot. The next webinar is on 4th January 2023 at 10am. Hope to see you there!
Best wishes, Ben
Posted: Wednesday 28th of December 2022 09:47 AM Last reply: Wednesday 28th of December 2022 11:04 AM
Subscription renewal question
Karen Sillence
246 1
With a professional subscription, if you don't transfer all your designs to garden owners, do you still get 'new gardens' every year when your subscription renews? Would I have to increase the amount of gardens I pay for each year or is there a way to keep a record of my gardens/ designs through my account, register them as completed or closed for example - and get a fresh allocation of gardens?
Posted: Wednesday 28th of December 2022 12:16 AM Last reply: Wednesday 19th of February 2025 06:49 PM
226 0
Yes. The integration is done by saving the plan from those programmes as a PDF. Then convert the PDF to a JPEG file via a free site. At that point you can continue as normal by going through the importing an image process.
Posted: Thursday 11th of August 2022 12:09 PM Last reply: Thursday 11th of August 2022 12:36 PM
226 1
Can I integrate designs from VectorWorks, SketchUp or CAD into Shoot?
Posted: Thursday 11th of August 2022 12:08 PM Last reply: Sunday 10th of November 2024 05:24 PM
207 0
Make sure your company profile is up to date with your logo uploaded. You will then need to share the garden with a client in order for your logo to appear on the plant list. Once this is complete, the logo will appear on the plant list online and also when you go to download the mood board as a PDF
Posted: Thursday 11th of August 2022 11:59 AM
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Once you’ve opened a group of plants up within a garden just under the group name are the options ‘edit’ and ‘remove’ which do what it says on the tin!
Make sure if you want to keep the plant names that were in that group that you either download them or move the plants to another group before you remove the group.
Make sure if you want to keep the plant names that were in that group that you either download them or move the plants to another group before you remove the group.
Posted: Thursday 11th of August 2022 11:55 AM
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To move or copy plants to another group you can use the tools bar on the website. Click all the plants you’d like to move or copy and click ‘move to a group’ or ‘copy to a group.’ Also, if you ‘lose’ some plants, first check that you’re using Google Chrome which is the most reliable browser with Shoot and, secondly, check whether they have gone to ‘plants I have’ or ‘plants I want.’
Posted: Thursday 11th of August 2022 11:54 AM
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The auto logout can’t be adjusted but this will be changed in the new Shoot. Make sure you regularly save your design if working in the planner, and, if you’re creating a long plant list in something like the multi-plant add, I’d recommend collating the names in Word or Notes, then adding them to the multi-plant add too to save you potentially losing a list that you’ve spent time typing out.
Posted: Thursday 11th of August 2022 11:54 AM
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The Bring/Send feature is to allow you to move objects up or down between the 'layers' of your design.
All objects on a plan are superimposed upon one another in the order that you add them. If there are no more than two objects on top of each other, the 'bring forward' feature will not be required.
Bring Forward: This will bring an object up 'one layer' in a design, but not to the top.
Bring to Front: This will bring an object to the very top layer in a design.
Send Backward: This will send an object back one layer in a design, but not to the bottom.
Send to Back: This will send an object to the bottom layer of a design.
All objects on a plan are superimposed upon one another in the order that you add them. If there are no more than two objects on top of each other, the 'bring forward' feature will not be required.
Bring Forward: This will bring an object up 'one layer' in a design, but not to the top.
Bring to Front: This will bring an object to the very top layer in a design.
Send Backward: This will send an object back one layer in a design, but not to the bottom.
Send to Back: This will send an object to the bottom layer of a design.
Posted: Thursday 11th of August 2022 11:54 AM
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Importing a logo works the same way as importing an image: you need to first upload it to the garden on the Shoot site and then import it into the planner. The same requirements about size etc apply -
Image file is less than 4mb
No punctuation in image file name
Image is either .jpeg or .png file
The garden planner is closed while you upload the image to the website
Using Google Chrome
Image file is less than 4mb
No punctuation in image file name
Image is either .jpeg or .png file
The garden planner is closed while you upload the image to the website
Using Google Chrome
Posted: Thursday 11th of August 2022 11:53 AM
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While Shoot has it’s own plant list feature in the planner, it’s not possible to make adjustments. It’s easiest to keep Excel or Numbers working alongside Shoot to make adjustments to the downloaded list if you need to.
Posted: Thursday 11th of August 2022 11:53 AM
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Sometimes the share request gets lost in a spam filter or accidentally deleted. If this happens you can either ask the client to check their junk folder or email the support team who will validate your client’s account for them, and then send you the password that they can use. They can change the password themselves afterwards.
Posted: Thursday 11th of August 2022 11:52 AM
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Save your work and close down and reopen the planner. Your design will reload to the latest save, but the cursor should not be stuck to the line any more.
Posted: Thursday 11th of August 2022 11:52 AM
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Save a JPEG or image with a minimum of 4500 pixels to keep the resolution high. This is entered in the preview settings on the right hand side, before downloading the image.
Posted: Thursday 11th of August 2022 11:52 AM
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When you are dropping plants onto the plan, click ‘turn autolabel on’ as you go, and all labels will be the same size font. You can then adjust the labels all together in the auto-label settings tool.
Posted: Thursday 11th of August 2022 11:47 AM
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To associate a plant with a shape, drop a shape onto your design from the left hand column in the planner, then choose the correct plant from within the column on the right and drop it directly over that shape. The planner will ask if you would like to assosciate the two – click OK.
To un-associate a shape from a plant, click on the circle you want to un-associate and in the properties tab, click ‘change association.’ This will show you a dropdown list of plants that you can now associate the shape with. If you click ‘change association for all similar plants’ this action will be replicated across your design.
To un-associate a shape from a plant, click on the circle you want to un-associate and in the properties tab, click ‘change association.’ This will show you a dropdown list of plants that you can now associate the shape with. If you click ‘change association for all similar plants’ this action will be replicated across your design.
Posted: Thursday 11th of August 2022 11:46 AM
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There are a number of things to check if you cannot upload an image into the planner.
First, the image must first be uploaded to https://www.shootgardening.com using the following set of rules:
Image file is less than 4mb
No punctuation in image file name
Image is either .jpeg or .png file
The garden planner is closed while you upload the image to the website
Using Google Chrome
First, the image must first be uploaded to https://www.shootgardening.com using the following set of rules:
Image file is less than 4mb
No punctuation in image file name
Image is either .jpeg or .png file
The garden planner is closed while you upload the image to the website
Using Google Chrome
Posted: Thursday 11th of August 2022 11:46 AM
39 0
Print a section can feel tricky but it’s a useful tool! Basically, rather than ask the planner to print everything it ‘sees’ on the grid, you can crop the print section and print a very controlled portion of your design.
This could be the whole design, or it could be sections that you would like to print individually and larger to see the detail.
Once you have clicked ‘print a section’ a blue box will appear. Anything within the blue box is what will be printed. You can control the measurements of this with the properties tab that pops up on the planner.
The blue box only works once. If you click through to the preview tab and then back to design without ‘completing’ the print, the blue box will disappear. You will need to click ‘print a section’ again and re-enter the box measurements.
If the blue box is on your design when you reopen the planner, you can delete it straight away, there is no problem doing this.
This could be the whole design, or it could be sections that you would like to print individually and larger to see the detail.
Once you have clicked ‘print a section’ a blue box will appear. Anything within the blue box is what will be printed. You can control the measurements of this with the properties tab that pops up on the planner.
The blue box only works once. If you click through to the preview tab and then back to design without ‘completing’ the print, the blue box will disappear. You will need to click ‘print a section’ again and re-enter the box measurements.
If the blue box is on your design when you reopen the planner, you can delete it straight away, there is no problem doing this.
Posted: Thursday 11th of August 2022 11:45 AM
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If you’ve started your design but forgot to set your scale, don’t worry, you can still print it out.
On the grid, if your grid square size is set to 1m, that will always represent 1m on the printout – so it’s just a case of retrospectively choosing a paper size that will allow you to see the detail when printed.
There’s a helpful paper size and scale guide in the planner training booklet which, if you don’t have already, you can email the support team at shoot@shootgardening.co.uk for.
On the grid, if your grid square size is set to 1m, that will always represent 1m on the printout – so it’s just a case of retrospectively choosing a paper size that will allow you to see the detail when printed.
There’s a helpful paper size and scale guide in the planner training booklet which, if you don’t have already, you can email the support team at shoot@shootgardening.co.uk for.
Posted: Thursday 11th of August 2022 11:42 AM
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If in the preview tab there is excessive white space around your plan, the base image may have white space around it - which the planner will pick up, even though we don't see it.
Try re-uploading the image with less white space around the edge (making sure it is as closely cropped to the design as possible.)
You can then reupload this image to your design so that you don’t have to redo the work, or, you can use the print a section option to crop your print.
Try re-uploading the image with less white space around the edge (making sure it is as closely cropped to the design as possible.)
You can then reupload this image to your design so that you don’t have to redo the work, or, you can use the print a section option to crop your print.
Posted: Thursday 11th of August 2022 11:41 AM