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The garden design planner does not work

The garden design planner does not work

Question from Helena Morland
776 3
The Garden design planner do not work!
Does anyone have the same problem as I do? I am so frustrated about this, when I should start up the design planner program it just shows a blank page, and when I click on my garden design it comes up a alert that I am leaving the page.
Confused and disappointed!
Posted: Tuesday 28th of April 2015 10:50 AM

  • Re: The garden design planner does not work

    Nicola
    Hi Helena, a few quick questions. Are you trying on an iPad or iPhone? Our software uses Adobe Flash so isn't supported by Apple on these devices. Are you up to date with your Adobe Flash software?

    If you still have issues please let us know.

    Kind regards, Nicola
    Replied: Tuesday 28th of April 2015 04:49 PM

  • Re: The garden design planner does not work

    Martin Willitts
    Also, if you're not using an Apple device which web browser are you using?
    Replied: Thursday 30th of April 2015 10:54 AM

    • Re: Re: The garden design planner does not work

      Helena Morland
      I have updated my Adobe Flash player to 8 but when I open the garden planner it still just show a blank page, no tools, nothing!
      My web browser is Safari.
      Kind regards
      Helena
      Replied: Thursday 30th of April 2015 02:54 PM

      • Re: Re: Re: The garden design planner does not work

        Nicola
        Hi Helena, I need to reset your password to check your account. Can you please write to us at shoot@shootgardening.co.uk with your email? Thanks Nicola
        Replied: Thursday 30th of April 2015 03:39 PM

        • Re: Re: Re: Re: The garden design planner does not work

          Helena Morland
          Hi Nicola
          First I want to say thank you for your helpfulness!
          I found out that my computer settings was preventing the Flash player to work properly, I tried out the Garden planner and now it works.
          Kind regards
          Helena
          Replied: Friday 1st of May 2015 12:50 AM

          • Re: Re: Re: Re: Re: The garden design planner does not work

            Nicola
            OK great news. Delighted you resolved the issue. Nicola
            Replied: Friday 1st of May 2015 09:05 AM

  • Re: The garden design planner does not work

    barbora novotna
    Hi there,
    The planner won't work. It is not the first time but now I wanted to share it with a potential client and I cannot open it. I'm not using mac just a PC, my reception is fine just the planner won't open. I've deleted the app and installed it again and that didn't help. Can you please assist?
    Many Thanks
    Replied: Sunday 3rd of April 2022 05:04 PM

    • Re: Re: The garden design planner does not work

      Theodora
      Hi there Barbara, please send any issues you have to our support team at shoot@shootgardening.co.uk. They will ask you to provide more information so we can assist you with your issues. Thanks!
      Replied: Monday 4th of April 2022 08:35 AM
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